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Karen Heath
Education M.S., Computer Science , University of New Orleans, New Orleans, Louisiana August 1996
Thesis: “Authoring Tools to Aid the Development of Java Enhanced Educational Software”
B.S. Computer Science
, University of New Orleans, New Orleans, Louisiana May 1994

  • Cisco switch and router, training and experience
  • Nortel Networks Certified Support Specialist (router, Site Manager)
  • System and Network Administration with emphasis on Unix
  • Supervised Independent Study – Programming Perl
  • Understanding Network Fundamentals
  • ATM Essentials and ATM Internetworking
  • Ortronics BICSI Accredited Technical Training
  • Effective Communication Skills Part I and II
  • Writing for Managers, Managing Work Time Effectively
  • Effective Problem Solving
Skills Personal: Excellent interpersonal and communication skills.
Languages: C, HTML, Perl, Unix scripting, SQL.
Systems: Win95, Win98, WinNT, Win2000, WinXP, Unix (Solaris, Linux).
Software: MS Office (Word, Excel, Access, PowerPoint)
Senior Network Analyst , University Computing and Communications,
University of New Orleans, New Orleans, LA
  • Administer, configure, maintain, and participate in the design campus wide network including Gigabit Core backbone, routers, Ethernet edge switches (Cisco, Nortel, Marconi).
  • Install, configure, and maintain UNO’s first wireless network using HP ProCurve AP 520 access points.
  • Administer and maintain IP addresses, DNS, and DHCP.
  • Develop university standard for wireless access deployment.
  • Maintain enterprise wide network drawings.
  • Develop tools (Unix and Windows) to monitor the status of the network.
  • Use SMS Monitor and Network General Sniffer to find and troubleshoot network problems.
  • Add computers to groups in Packet Shaper.
  • Participate in network planning, including wiring, fiber and communications closets.
  • Gather and maintain network equipment inventory.
  • Responsible for 7 X 24 operation of campus network.
  • Liaison between campus enterprise network and state wide area connection.
  • Train and oversee students to clean and help prevent network disabling infections on client computers.
  • Help rebuild UNO’s network after Katrina by setting up temporary networks at both the Jefferson Center and UNO’s main campus to get them back online as quickly as possible.
Aug. 2005

Instructor , University of New Orleans, University of New Orleans, New Orleans, Louisiana
Computer Literacy, Windows 2000, Word, Excel, PowerPoint, Access, HTML
Aug. 1996
Jan. 1998
Help Desk Coordinator, University Computing and Communications, University of New Orleans, New Orleans, Louisiana
  • Conduct seminars for first time users on different systems.
  • Hire and manage up to 20 student workers who staff the Help Desk.
  • Maintain annual maintenance contracts.
  • Consult with users, solve user hardware and software problems, help maintain documentation and help write policies for new systems.
  • Telephone support at Help Desk for IBM/MVS mainframe, VAX/VMS and campus WinNT-LAN.
  • Solve problems by collaborating with Technical Services, Applications, Operations, and Communication Services.
1994-1996 Graduate Assistant, Computer Science Department, (Dr. Shengru Tu),
University of New Orleans, New Orleans, Louisiana.
Development of interactive electronic books for children using Macintosh computers.